To ship internationally, you must provide the following:
• A complete and accurate shipping address, including postal codes.
• A detailed description of the items being shipped.
• Any required customs documentation (we can assist you with completing these forms).
Please note that some items may be restricted or prohibited in certain countries. Contact us for specic country regulations.
Yes, we accept prepaid labels. However, if we need to print the label for you, there is a $2.99 printing fee.
Please note that we do not accept QR code drop-os. Returns with QR codes must be made at a Fedex Office, UPS Store, or your local USPS, depending on the QR code provided.
Yes, perishable items can be shipped, you should use express services such as FedEx Overnight or UPS Next Day Air to ensure they arrive quickly.
Please note:
• Perishable items cannot be insured due to their sensitive nature.
• Proper packaging (like insulated containers or cold packs) is strongly
recommended.
Yes, We offer additional insurance services. Here’s how it works:
• FedEx, UPS, and DHL provide default insurance coverage of $100 for shipments.
• If you need additional coverage, you can purchase it through us to ensure your shipment is fully protected.
Contact us for more details on pricing and options for additional insurance
No, we do not accept returns for equipment from providers such as DirecTV, Xnity, AT&T, or similar companies. These items must be returned to a corporate UPS Store, FedEx Office, or USPS location, as these locations can retrieve account information and process the return properly.
If you have a shipping label for the return, you may leave the package with us, but we cannot process or handle it otherwise.
No, we cannot ship perfumes or any other flammable or hazardous materials, such as insecticides, aerosols, or chemicals. These items are classied as dangerous goods and are restricted by shipping carriers.
Yes, you can ship electronics internationally; however, carriers allow only one battery per box or per shipment. Customers cannot ship multiple batteries in one package, as it will not pass inspection and may be returned by the carrier.
At the time of shipment, we must declare all contents and their values accurately on the customs forms. If you are asked to pay additional fees, these charges are imposed by customs in the destination country and are not related to the shipping service itself. Customs fees, duties, and taxes vary by country and are the recipient’s responsibility.
However, it is important to ensure that the request for payment is coming from the actual customs authority in that country, as there are known scams where fraudulent entities claim additional fees. The best way to verify this is by contacting the carrier or customs oce directly with your shipment details to conrm whether any payment is truly required.
To open a mailbox, you are required to provide two forms of identication:
1. A valid driver’s license or a government-issued ID, such as a passport.
2. A secondary form of identication, which can be a car registration, voter card, or
another ocial document with your name and address.
Both forms of ID must be current and valid at the time of registration.
At SHIPMATES, we oer all major carriers (UPS, FedEx, USPS, and DHL) in one place, giving you multiple pricing options to choose the best rate for your shipment. Unlike a single-carrier store, we provide exibility and competitive pricing tailored to your needs.
Additionally, as a locally owned and operated business, we prioritize personalized service and a welcoming atmosphere. Unlike crowded UPS or USPS locations, we or a more efficient, customer-focused experience and closer communication in case of any issues with your shipment. Your satisfaction is our priority!
We also specialize in professional packing and care for high-value items, making us the perfect choice for auction houses, galleries, or any customer looking for the best protection for their valuables. Our expert packing ensures that your items arrive safely and securely at their destination.
For oversized or heavy items, we work with freight shipping companies to provide reliable and cost-effective solutions for larger shipments that cannot be handled by standard carriers.